1. Q: What sizing are your Teeny and Full bottoms?
    A: Please refer to our fit guide to best answer this question. 

  2. Q: Do you sell separates?
    A: Yes

  3. Q: Are your products true to size? 
    A: Please refer to our fit guide to best answer this question.

  4. Q: What is your return policy?
    A:  Click on the following link to start your return: https://pilyq.returnly.com/ . You have 30 days to return your item as long as it is unworn, unwashed, and tags are attached. Final sale items are not eligible for returns. If you have an issue with the link above please email us at orders@pilyq.com with your Order Number.

  5. Q: How do I know once my order has shipped?
    A: You will receive an email with your tracking information once your order has shipped.

  6. Q: How long does it take for my return to be processed?
    A: Please allow up to 14 days from the time we receive your request to process your credit.

  7. Q: What payment methods do you accept?
    A: We accept American Express, Discover, JCB, MasterCard, Visa. Oh, and of course, store credit or gift cards.

  8. Q: What do I need to include in my return?
    A: Please include the products you would like to return and the original invoice you were sent if you still have it.
  9. Q: What are my shipping options?
    A: You may choose free ground shipping. $15 2-day shipping, or $25 overnight shipping.  

  10. Q: Do you ship internationally?
    A: We can do a personal order for you but we are not responsible for any additional duties, taxes or fees levied by border government or customs agents. There are also no returns on international orders.


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